Every call answered, every hour
An AI voice agent that answers your phone, understands your products and procedures from your own documents, and finishes the job — or hands a briefed human the call. Turkish and English, with Cloudist.
We do not replace your support team — we take the repeated calls off their hands.
- 24/7
- Answers without a queue
- 5x
- Concurrent calls, no new headcount
- 3 min
- Typical time to the first pilot call
- 100%
- Calls transcribed and logged
Indicative pilot targets, not guarantees. We agree the numbers your pilot is measured against before go-live.
Why this exists
Phone support breaks in the same three places
Demand is spiky, people are not. The gaps are predictable, and so is what they cost you.
Missed calls are lost revenue
Every call that goes to voicemail during lunch, at night or on a public holiday is a customer who has already called your competitor.
Your team is buried in repeats
The same ten questions, hundreds of times a month, while the questions that actually need a person are left waiting.
Quality swings with the shift
On a busy day the answers get short and the details get skipped — and there is no consistent record of what was promised.
How it works
Three hard problems, solved one layer at a time
A voice agent fails as a whole system the moment one layer is weak. Hearing the caller, knowing the answer and replying in time are three separate engineering problems — so we treat them that way.
Hears correctly
Speech recognition tuned for telephone audio and for the words your business actually uses — product names, plans, codes, Turkish terminology and English loanwords mixed in one sentence.
Knows your business
Answers are generated from your approved documents, price lists and systems, not from a generic model that guesses. Anything it cannot ground in your data, it does not invent.
Replies in time
Speech synthesis fast enough that the answer arrives while the caller is still expecting it. Half a second of extra latency is all it takes for a call to feel like a machine.
What it does
What the agent handles on a call
Turkish and English in one call
The caller switches languages mid-sentence; so does the agent — no menus, no "for English press two".
Interruptible
The caller talks over it and it stops, re-listens and adjusts, the way a person does.
Scenario-aware
Support, pre-sales qualification, appointment booking, order status and outbound reminders each follow their own flow.
Your numbers, your PBX
Connects to the SIP trunk or PBX you already run, and to your CRM. No new phone hardware.
Books real appointments
Checks live availability, books into your calendar or ticketing system and confirms by SMS or email.
Reporting you can audit
Full transcripts, intent, outcome, handle time and hand-over reasons per call — exportable and queryable.
Why teams choose us
What makes this more than a phone menu with a voice
A demo voice bot is easy. One that answers only with approved information, keeps working when the caller interrupts, fits your telephony and survives a compliance review is a different build. That part is engineering — and it is the part we do.
Bring your hardest callIt does not make things up
Grounded on your own documents and systems, with guardrails on out-of-scope questions. If it does not have a reliable answer, it says so and routes the call.
Built for Turkish first
Recognition and synthesis tuned for Turkish pronunciation, accents and code-switching, with English handled alongside it rather than bolted on.
Your stack, our orchestration
Models, telephony and speech vendors are swappable. You are not locked into one provider because the call flow lives on our layer.
Compliant by design
The caller is told they are speaking with an automated assistant, calls are recorded with consent, personal data stays inside Turkish boundaries and a human is always one step away.
How we deliver it
Four steps from recordings to live traffic
Scope the calls
We listen to real recordings with your team and pick the intents a pilot should handle — and the ones it must hand over.
Build the knowledge base
Your documents, price lists, FAQs and system APIs become one grounded source, with owners and review dates attached.
Connect systems
Your PBX or SIP provider, your CRM and — where needed — your booking or ticketing system.
Pilot and tune
We start with a slice of live traffic, review transcripts with your team and close the gaps before scaling.
Trust and compliance
Callers know who they are talking to
Voice data is personal data. Disclosure, consent, retention and access are designed into the call flow rather than added afterwards, and documented before the first live call.
Read our privacy policyRecording with notice
Callers are told the call is recorded and automated at the start of the call.
KVKK and GDPR aligned
Lawful basis, purpose limitation and retention rules are agreed per client and documented.
Encryption in transit and at rest
SRTP/TLS on the media path, encryption at rest for recordings and transcripts, access limited by role.
Human hand-over
Callers can ask for a person at any point in the call, and the hand-over reason is logged.
FAQ
Questions we get from operations teams
Does it really sound like a human?
It sounds like a well-recorded voice, and in a short task-oriented call most callers do not think about it. It does not fake being a person: if the caller asks, it says it is an automated assistant.
What happens when it does not know the answer?
It transfers the call to a human with the context it already collected, or it takes a callback request and creates a CRM record. "I do not know" is a designed outcome, not a failure.
Will it answer with made-up prices?
No. Pricing and policy answers come only from approved sources, and out-of-scope questions are blocked. That is exactly the part we tune during the pilot.
Which phone system does it work with?
Anything with SIP — a cloud PBX, a traditional PBX behind a gateway, or a carrier trunk. The CRM side is API-based; Cloudist CRM is supported out of the box.
How long does a pilot take?
A first working scenario is usually running against real numbers inside a few weeks. What moves that is how clean your documents are and how much CRM access we get.
Where is our call data stored?
On Cloudist infrastructure in Turkish boundaries, in accounts you own or in ours under a DPA. Recordings and transcripts are encrypted at rest and retention is configured per client.
Something else on your mind? Write to us.
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